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FAQs

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Frequently asked questions

  1. Do you deliver internationally?

    No, currently the Olympus Store delivers to Australian and New Zealand addresses.

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  2. When will I receive my order?

    Shipping time commences on the business day after your payment is approved and overall, it may take up to 7 to 14 days (for non-metro areas and New Zealand) for you to receive your order.

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  3. Is my product covered by Olympus PRO Service?

    Currently, the OLYMPUS PRO Service covers the OM-D E-M1X, OM-D E-M1 Mark II, OM-D E-M1 Mark III,OM-D E-M5 Mark III, OM-D E-M5 Mark II and all M.ZUIKO DIGITAL lenses. For more information on the Olympus PRO Service Programme, please visit this page

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  4. My camera doesn't focus or take a photo when touching the screen?

    Please check that the "Touch Focus" or "Touch Shutter" is set to on by touching the icon on the left of your screen. 

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  5. My camera is not charging. What do I do?

    Please check that camera, battery and charger contacts are clean, if there is dirt on any of the contacts, the charging process might not work effectively. Please also check if the battery charger or battery is intact by plugging all cables in correctly and ensuring that the charging lamp illuminates. If the problem persists, please contact our Olympus Support Team

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  6. What payment methods can I use?

    Payment can be made via Paypal and Zip Money (Australia only). We guarantee that all submitted personal and payment information is encrypted and secure.

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  7. Where can I buy Camera and Audio spare parts?

    You can purchase Olympus Cameras spare parts from Hartland Camera Repairs.

    Hartland Camera Repairs
    Unit 7, 16 Stanford Way, Malaga WA 6090
    Phone : 08 9328 3499  Fax : 08 9227 1613
    Email : info@hartlands.com.au

    For all Audio spare parts, please contact us for further information. 

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  8. Updating your firmware

    It's important to keep your Olympus product up to date to access new and improved features. Please carefully follow the directions when updating your lens or camera firmware and keep in mind the following: Firmware updates can take several minutes to complete. Do not disconnect the USB cable during the update process. Once you see "OK" on the rear monitor, it is safe to disconnect the cable.

    Be sure to have a fully charged battery in the camera and installed Olympus Workspace on your computer. Download OLYMPUS Workspace 

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