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Frequently asked questions

  1. Do you deliver internationally?

    No, currently the Olympus Store delivers to Australian and New Zealand addresses.

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  2. When will I receive my order?

    Shipping time commences on the business day after your payment is approved and overall, it may take up to 7 to 14 days (for non-metro areas and New Zealand) for you to receive your order.

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  3. My camera doesn't focus or take a photo when touching the screen?

    Please check that the "Touch Focus" or "Touch Shutter" is set to on by touching the icon on the left of your screen. 

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  4. What payment methods can I use?

    Payment can be made via Paypal and Zip Money (Australia only). We guarantee that all submitted personal and payment information is encrypted and secure.

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  5. Where can I buy Camera and Audio spare parts?

    You can purchase Olympus Cameras spare parts from Hartland Camera Repairs.

    Hartland Camera Repairs
    Unit 7, 16 Stanford Way, Malaga WA 6090
    Phone : 08 9328 3499  Fax : 08 9227 1613
    Email :

    For all Audio spare parts, please contact us for further information. 

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  6. Should battery be removed from camera when not in use?

    If you shoot at least once a week, leave the battery inside, if its more than a month. Make sure it stays outside. Yes, it is completely fine to leave your camera's batteries in for an extended period of time. As long as the camera is completely off, then you shouldn't have a problem

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  7. Is my product covered by Olympus PRO Service?

    Currently, the OLYMPUS PRO Service covers the OM-D E-M1X, OM-D E-M1 Mark II, OM-D E-M1 Mark III,OM-D E-M5 Mark III, OM-D E-M5 Mark II and all M.ZUIKO DIGITAL lenses. For more information on the Olympus PRO Service Programme, please visit this page

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  8. My camera is not charging. What do I do?

    Please check that camera, battery and charger contacts are clean, if there is dirt on any of the contacts, the charging process might not work effectively. Please also check if the battery charger or battery is intact by plugging all cables in correctly and ensuring that the charging lamp illuminates. If the problem persists, please contact our Olympus Support Team

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